Privacy Policy.

01 About This Privacy Policy

MEDINOVA SURGICHEM PVT LTD respects the privacy of visitors, customers, business buyers and other individuals who communicate with the company through its website or related communication channels.

This policy explains the general categories of information that may be collected, why it may be used, how it may be protected and the choices or rights that may be available to individuals under applicable law.

02 Information We May Collect

Depending on how you interact with the website, MEDINOVA SURGICHEM may receive information such as:

• Name and business or organisation name.
• Phone number and WhatsApp contact details.
• Email address.
• Delivery or business location information shared for an enquiry.
• Product names, quantities and other procurement requirements.
• Information voluntarily provided through emails, WhatsApp or other communication channels.

03 Information Collected Automatically

When you visit a website, certain technical information may be processed automatically by the website, hosting environment, security tools or other technical services.

Depending on the website configuration, this may include information such as IP address, browser type, device or operating-system information, referring page, pages visited, approximate usage information and date or time of access.

04 Information You Voluntarily Provide

If you contact MEDINOVA SURGICHEM by WhatsApp, phone, email or another available communication channel, the company may receive the information that you voluntarily provide.

This information may be used to understand your requirement, respond to your enquiry, provide product information and continue relevant business communication.

05 Product & Business Enquiry Information

If you submit a product or bulk-order enquiry, MEDINOVA SURGICHEM may process information such as the products you require, approximate quantity, delivery location, business details and other information necessary to understand and respond to the enquiry.

Buyers should avoid submitting unnecessary sensitive personal information through general product enquiry channels.

06 How We Use Information

Information received through the website or business communication channels may be used for purposes including:

• Responding to product and business enquiries.
• Understanding bulk or wholesale requirements.
• Providing product information and quotations where applicable.
• Communicating regarding an enquiry or business relationship.
• Improving website content, usability and business communication.
• Maintaining website security and preventing misuse.
• Meeting applicable legal or regulatory requirements where required.

07 Legal Basis & Applicable Law

Personal data will be processed only for lawful purposes and on an applicable legal basis, including consent or other lawful grounds available under applicable Indian law.

Where consent is required, it should be obtained through an appropriate and informed process. Applicable data-protection requirements may vary depending on the nature of the processing and the circumstances involved.

08 Consent & Withdrawal

Where processing is based on consent, an individual may have the right to withdraw that consent, subject to applicable law and the consequences of withdrawal.

Withdrawal of consent does not necessarily affect processing that was lawfully carried out before the withdrawal or processing that may continue under another lawful basis.

09 WhatsApp & Third-Party Communication Platforms

MEDINOVA SURGICHEM may provide WhatsApp or other third-party communication options to make product enquiries easier.

When you use such platforms, information may also be processed according to the privacy policy, security practices and terms of the relevant third-party platform. MEDINOVA SURGICHEM does not control the privacy practices of those external platforms.

10 Cookies & Similar Technologies

The website or its supporting services may use cookies or similar technologies for functions such as website operation, security, preferences, performance measurement or analytics, depending on the website configuration.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11 Analytics & Website Performance

Website analytics or technical measurement tools may be used where configured to understand website traffic, performance, visitor behaviour and general usage patterns.

Such information may help MEDINOVA SURGICHEM improve website performance, content and user experience.

12 Sharing & Disclosure of Information

MEDINOVA SURGICHEM does not intend to sell personal information merely for commercial resale purposes.

Information may be shared or disclosed where reasonably necessary for legitimate business operations, service providers, technical infrastructure, communication, order-related activities, legal obligations, regulatory requirements or other lawful purposes.

Information will be handled subject to applicable law and the nature of the particular business relationship or service.

13 Service Providers & Data Processors

Certain technical or business functions may be supported by third-party service providers, such as website hosting, security, email, communication, analytics or other infrastructure providers.

Where such providers process information on behalf of MEDINOVA SURGICHEM, appropriate contractual, technical or organisational measures may be used as required under applicable law.

14 Data Security

MEDINOVA SURGICHEM may use reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure in every circumstance.

15 Data Retention

Personal information may be retained only for as long as reasonably necessary for the purpose for which it was collected, for maintaining a business relationship, completing an enquiry, complying with applicable legal obligations, resolving disputes or protecting legitimate business interests.

Retention periods may therefore vary depending on the nature and purpose of the information.

16 Your Privacy Rights

Subject to applicable law, an individual may have rights relating to personal data, which may include:

• Requesting information about processing of personal data.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion or erasure where legally applicable.
• Withdrawing consent where processing is based on consent.
• Raising a complaint regarding applicable personal-data processing.

The availability and scope of these rights may depend on the applicable law, nature of processing and relevant circumstances.

17 How to Request Privacy Assistance

If you have a privacy-related request, question, correction request or concern regarding information submitted to MEDINOVA SURGICHEM, you may contact the company using the details provided on the Contact Us page .

Please provide sufficient information to help identify the relevant enquiry or communication when making a request.

18 Children's Privacy

This website is intended primarily for business, professional and healthcare-related enquiries. MEDINOVA SURGICHEM does not knowingly seek unnecessary personal information from children through its business enquiry channels.

If information relating to a child has been submitted unnecessarily, a parent or lawful guardian may contact the company through the Contact page to raise the concern.

19 External Websites & Links

The website may contain links to external websites, platforms or services such as WhatsApp, Google Maps or other third-party services.

Once you leave the MEDINOVA SURGICHEM website, the privacy practices of the external website or service will apply. MEDINOVA SURGICHEM is not responsible for the privacy policies, security or content of third-party websites.

20 Business & B2B Information

Because MEDINOVA SURGICHEM operates in the medical and surgical B2B supply space, enquiries may contain business-related information such as organisation name, procurement requirements, product quantities, delivery location and contact details.

Such information may be processed for legitimate business communication, quotation, procurement and relationship-management purposes, subject to applicable law.

21 Changes to This Privacy Policy

MEDINOVA SURGICHEM may update this Privacy Policy from time to time to reflect changes in its website, business practices, technology, products or applicable legal requirements.

The updated version published on this page will apply from its effective date. Visitors are encouraged to review this page periodically.

22 Relationship With Other Website Policies

This Privacy Policy should be read together with the website's other applicable policies and terms, including the Terms & Conditions and Disclaimer .

Product information is available through the Products page , while business and privacy-related communication can be made through the Contact page .