Terms & Conditions.

01 About These Terms

These Terms & Conditions apply to your access to and use of the MEDINOVA SURGICHEM website and its related website content, product information and enquiry facilities.

MEDINOVA SURGICHEM PVT LTD may update these terms when required to reflect changes in its website, business practices, products or applicable requirements.

02 Website Use

You may use this website for lawful purposes, including understanding MEDINOVA SURGICHEM's products, contacting the company and making genuine business or product enquiries.

You must not use the website for unlawful, fraudulent, abusive, misleading or unauthorised purposes or in a manner that may interfere with its operation or security.

03 Product Information

Product names, descriptions, images, specifications and other information displayed on the website are provided primarily for general product and business information.

Buyers should confirm the applicable product specification, configuration, availability, packaging and other relevant details directly with MEDINOVA SURGICHEM before placing an order.

04 Product Enquiries

Website forms, WhatsApp messages, telephone calls or emails may be used to submit product and business enquiries.

An enquiry or conversation does not automatically constitute acceptance of an order, confirmation of supply or a binding commercial agreement.

05 Bulk & Business Orders

MEDINOVA SURGICHEM may receive bulk and business enquiries from hospitals, clinics, healthcare organisations, distributors, dealers and other professional buyers.

Bulk orders remain subject to product availability, required quantity, applicable pricing, commercial terms, delivery arrangements and order confirmation.

06 Quotations & Pricing

Prices, quotations, offers or other commercial information may vary depending on the product, quantity, packaging, destination and applicable business requirements.

Any quotation or commercial discussion should be confirmed directly with MEDINOVA SURGICHEM before an order is finalised.

07 Order Confirmation

An order shall be considered subject to confirmation by MEDINOVA SURGICHEM based on the applicable product, quantity, availability and agreed commercial terms.

Product enquiries submitted through WhatsApp, phone, email or other communication channels should not be treated as confirmed orders unless the relevant commercial details have been agreed.

08 Availability & Supply

Listing a product on the website does not guarantee that the product will always be available for immediate dispatch.

Availability, supply timelines and product configurations may change depending on business, supply, transportation, regulatory or other relevant circumstances.

09 Delivery & External Delays

Where delivery or transportation arrangements are applicable, the relevant details should be confirmed as part of the commercial discussion or order.

MEDINOVA SURGICHEM shall not be responsible for delays caused by circumstances outside its reasonable control, including transportation interruptions, supplier-related issues, technical problems, natural events, regulatory changes or other external circumstances.

10 Product Suitability & Medical Use

Information on this website is not intended to constitute medical diagnosis, treatment advice or professional medical advice.

Buyers and professional users are responsible for determining whether a product is appropriate for their intended application and for following applicable instructions, professional guidance and regulatory requirements.

For additional information, please review the Website Disclaimer .

11 Website Content & Accuracy

MEDINOVA SURGICHEM may update, modify, add or remove website content, product information, images, descriptions and other materials from time to time.

Reasonable efforts may be taken to maintain useful information, but the company does not guarantee that every item of website content will always be complete, current or error-free.

12 Website Images

Product images and other visual materials are generally provided for identification and presentation purposes.

Actual products, packaging, colours, labelling and appearance may vary depending on the applicable product or packaging configuration.

13 WhatsApp, Email & Third-Party Services

The website may provide links to WhatsApp, email services, Google Maps or other third-party platforms to facilitate communication or access to additional services.

Third-party platforms operate under their own terms, policies, privacy practices and technical conditions. MEDINOVA SURGICHEM does not control those third-party platforms.

14 Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, design elements, images and other materials may belong to MEDINOVA SURGICHEM or the applicable rights holder.

You must not reproduce, copy, modify, distribute, publish or commercially reuse website content without appropriate permission, except where permitted by applicable law.

15 Prohibited Activities

You must not knowingly use the website to:

• Submit false, fraudulent or misleading information.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce malicious code, harmful software or disruptive material.
• Interfere with website availability or normal operation.
• Use website content for unauthorised commercial purposes.

16 Privacy & Personal Information

Information submitted through available website communication or enquiry channels may be handled according to the applicable privacy practices of MEDINOVA SURGICHEM.

For information about website data handling, cookies and related privacy matters, please review the Privacy Policy .

17 Limitation of Liability

To the extent permitted by applicable law, MEDINOVA SURGICHEM shall not be responsible solely because a visitor relies on general website information without independently confirming relevant product, specification, availability or commercial details.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

18 Website Availability & Security

Reasonable efforts may be made to maintain website availability and security. However, uninterrupted, completely error-free or continuously available website access cannot be guaranteed.

19 Changes to These Terms

MEDINOVA SURGICHEM may revise these Terms & Conditions from time to time. The updated version published on this page will apply from its effective date.

Visitors are encouraged to review this page periodically when using the website or making a business enquiry.

20 Applicable Law & Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with the website or these terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the relevant matter, subject to applicable law.